1. Remuneration

The booking of your surgical procedure requires a minimum deposit of 500 pounds. The remaining amount must be settled seven days before the scheduled date of your surgical treatment. Failure to pay the remainder seven days before the scheduled surgical operation will result in the cancellation of the procedure and forfeiture of the entire deposit. The deposit can be applied to the reservation of the new date for your surgical procedure. If the rescheduled date falls within three months from the original booking date for the procedure, the deposit can only be applied to one rebooking. It cannot be transferred to another patient's booking.

 The price for your primary surgical operation encompasses the expenses of:

• Your preoperative consultations

• Your preoperative consultation with the doctor.

• All eye drops and prescriptions an Eagle Eye Care Clinician recommends within the first three months following your initial surgical treatment.

• A YAG Capsulotomy is a non-invasive laser therapy that can eliminate foggy vision that may occur due to your initial treatment if an ophthalmic surgeon from Eagle Eye Care suggests this within the initial 12 months following your primary operation.

• You will have eight follow-up appointments, which can be done in person or by telemedicine, as advised by an optometrist or ophthalmic surgeon within the first 12 months after your initial surgery.

Suppose an optometrist from Eagle Eye Care and an ophthalmic surgeon determine you are suitable for a laser eye surgery enhancement. In that case, we will offer you one procedure per eye free of charge. This offer is only valid if the enhancement procedure is performed within the first twelve months after your initial surgery. If it is clinically essential, we often evaluate the possibility of an augmentation surgery 3-9 months after your initial surgical procedure

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Nevertheless, depending on your clinical requirements, the ophthalmic surgeon will determine the appropriate timing. In the unlikely event that an additional surgical procedure or treatments are required for a specific eye after the initial laser surgery and enhancement, you will be responsible for any associated procedure fees. Please note that this does not apply to fixed-price cataract surgery.

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You are accountable for any additional appointments following your participation in 8 aftercare consultations within 12 months of your primary surgical procedure.

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After the primary surgical procedure is completed for 12 months, you are responsible for the cost of additional surgical procedures or remedies.

If your optometrist or surgeon (or both) determines it is appropriate, your postoperative care will conclude, and you will be discharged.

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We suggest you schedule annual eye examinations after discharge from our postoperative care. Arrangements for these examinations are your responsibility, and any applicable fees must be paid. In contrast, patients who have undergone cataract or lens replacement surgery may also participate in a refractive surgery follow-up consultation, which entails more complex diagnostic testing than a standard eye examination.

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You are accountable for the cost of any additional eye drops or prescribed medications after your primary surgical procedure after the first three months.

You are accountable for any additional appointments following your participation in 8 aftercare consultations within 12 months of your primary surgical procedure.

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After the primary surgical procedure has been completed for 12 months, you are responsible for the cost of any other surgical procedures or remedies.

If your optometrist or surgeon (or both) determines it is appropriate, your postoperative care will conclude, and you will be discharged.

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We suggest you schedule annual eye examinations after discharge from our postoperative care. Arrangements for these examinations are your responsibility, and any applicable fees must be paid. In contrast, patients who have undergone cataract or lens replacement surgery may also participate in a refractive surgery follow-up consultation, which entails more complex diagnostic testing than a standard eye examination .

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2. Modifications to the nature and date of your surgery

• There may be an additional charge if your ophthalmic surgeon suggests a different type of surgery than the one you have scheduled, such as a multifocal lens instead of a mono-focal lens.

• The decision to proceed with the alternative surgical procedure that has been suggested is entirely up to you. Before the surgery can proceed, you will be required to pay the additional cost if you choose to proceed. If you opt not to undergo the alternative procedure, you may terminate your surgery and receive a refund for the amount you paid, as outlined in the refund policy below.

• A charge of 150 pounds per eye will be imposed if your surgery date is altered within 21 days of the scheduled date. If your surgery date is changed more than 21 days before the planned procedure, there will be no additional fee.

3. Expenses associated with your primary surgical treatment:

If your vision isn't perfect after surgery, you may need glasses or contacts, which may be required for additional operations or treatments.

• Eyeglasses or contact lenses may be needed after surgery or for vision issues unrelated to the surgery.

• Presbyopia, an age-related eye disease that impairs near-vision, may require glasses or contacts. This is only applicable to implanted contact lens surgery.

• Any subsequent surgery  with a different goal than your initial surgery (e.g., to improve near eyesight).

• Any surgery or treatment not covered by your initial surgery. Cosmetic surgeries like eyelid surgery.

• Any dry eye treatments like LipFlow therapy or punctal plugs not covered by your original operation.

Dry eye treatments include warming masks, eyelid wipes, or Omega 3 supplements.

An appointment or medical procedure conducted by a healthcare professional who is not an optometrist or ophthalmic surgeon and is not affiliated with an Eagle Eye Care center.

There is a possibility that your surgical procedure or postoperative treatment could be disrupted due to equipment failure or the absence of your optometrist or ophthalmic surgeon. If such an incident occurs, we may arrange for your surgical operation or postoperative therapy to be rescheduled at a different Eagle Eye treatment location.

 

A surgery for corneal cross-linking is conducted.

• Immediate surgical interventions or alternative treatments, as your optometrist or surgeon recommends. If advantageous, we may have emergency surgery, treatment, and follow-up care provided at a separate Eagle Eye Care facility, another Eagle Eye Care surgeon, or an independent company or surgeon not associated with Eagle Eye Care. Suppose the ophthalmic surgeon concludes that proceeding with your operation would not be advantageous or believes a different type of eye surgery may be more suitable. In that case, they may decide not to proceed with the planned procedure. If this is relevant, they may suggest you spend more time carefully considering your options.

• You  have medical issues, such as a severe cold, infection, or an active cold sore (or similar ailment), on the day of the surgery. Considering the present circumstances, it is recommended that you delay your surgical procedure and explore alternative options.

• Expenses linked to travel and any additional charges, as well as any income loss resulting from conditions such as taking time off work owing to prolonged healing time for your eyes, difficulties associated with your surgery, or the need for treatment or follow-up care.

 

Medications prescribed more than three months after your first surgical procedure.

Postoperative follow-up appointments are offered after completing a minimum of 8 sessions or after 12 months since your first surgical procedure. • Any further medical intervention or treatment after an initial procedure to improve a particular eye.

Any surgical interventions, augmentation therapies, or other essential therapy needed more than 12 months after your initial surgical operation. This exclusion applies if you are deemed medically unsuitable for additional surgery, an augmentation procedure, or any other type of therapy within 12 months after your initial surgical operation. This exemption also pertains to medical care received more than 12 months before your initial surgical operation.

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4. Overall observation

• We cannot guarantee that you will be able to have a treatment or procedure performed by a healthcare professional of the same gender. Suppose you have concerns but still proceed with your scheduled surgery or treatment. In that case, your clinic manager can arrange for a more affordable companion of the same gender to accompany you during the consultation or procedure. You must request the clinic manager make the necessary arrangements on your behalf.

• If you want a confidential conversation regarding your consultation or procedure, kindly approach your clinic manager.

It is important to note that specific medical conditions make individuals ineligible for refractive therapy. These conditions may include, but are not limited to, the use of certain drugs, pregnancy, and breastfeeding. This indicates that if you are considered clinically unsuitable for additional surgery, an enhancement procedure, or any other treatment within 12 months of your initial surgical procedure, you may not be eligible to receive the laser eye surgery enhancement procedure for each eye free of charge during the first 12 months following your initial procedure.

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The prices we offer are subject to occasional changes. We will uphold the pricing provided to you at your pre-surgical consultation on the condition that you schedule your surgery within 14 days of the consultation. If we decrease our pricing for your operation after your pre-surgery consultation, we will bill you based on the reduced price at the time of your procedure.

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No refunds will be issued if the price of your treatment is reduced after your surgical procedure.

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We will utilize personal information about your treatment to facilitate the provision of your treatment, conduct any supplementary procedures related to your treatment, and effectively manage our business operations (e.g., maintaining accurate records and ensuring quality control). • Information concerning your treatment will be employed for research purposes, statistical analysis, and in conjunction with academic and scientific papers, presentations, and other publications. The treatment-related information we utilize for these reasons will not disclose your name.

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5. Unanticipated event

A force majeure incident is anything that happens that neither party could have predicted or prevented. Anything beyond our control, such as a war, terrorist attack, earthquake, storm, government action, pestilence, epidemic, or pandemic, might be considered a force majeure event.

If force majeure prevents or delays a party's performance of its duties under this contract, neither party is liable for failing to perform those obligations.

• In the event of a force majeure, the party unable to fulfill their obligations under the contract must inform the other party as soon as possible, providing detailed information about the event and why it prevented or delayed their performance. • After the force majeure has passed, the affected party must resume their obligations under the contract as soon as reasonably possible.

Neither you nor we will be held responsible for

1. Any costs, losses, expenses, damages, or refunds related to the contract price during the force majeure, and

2. Any costs incurred by you as a result of any delay caused by the event of force majeure

6. Procedure for lodging a complaint
Patients who have any concerns or complaints about their care or treatment at Eagle Eye Care are advised to address them immediately with their surgeon or a clinic manager.

The clinic manager will address your concern as soon as possible to the best of their ability. If your complaint does not reside within their purview, the clinic manager will forward it to the relevant department for investigation and response.

Request that our clinical service department investigate if you are dissatisfied with the response you received from your clinic manager about your complaint or if you are uncomfortable bringing up the issue with your clinic manager. You can accomplish this by submitting written complaints to clinicalservices@eagleeyecare.com.